Troubleshooting

From UgCS
Jump to: navigation, search

Main Page UgCS UgCS desktop User Manual

Download this subcategory as PDF file


Answers to the most common questions are published on ugcs.com/faq.

Logs

To provide support for certain questions and issues UgCS logs would be required. Logs are store in the following locations:

General logs:

Windows
C:\Users\ [USER NAME]\AppData\Local\UGCS\logs
(%LOCALAPPDATA%\UGCS\logs)
macOS
~/Library/Logs/UGCS
(/Users/[User Name]/Library/Logs/UGCS)
Linux
/var/opt/ugcs/log

Installation\Uninstallation logs:

Windows
C:\Users\[USER NAME]\AppData\Local\Temp
macOS
/Users/[User Name]/Library/Logs/
~/Library/Logs/
Linux
Use system logs for debian packages

Configuration files:

Windows
C:\Users\[USER NAME]\AppData\Local\UGCS\
C:\Program Files (x86)\UgCS\
macOS
/Applications/UgCS
~/Library/Logs/UGCS/configuration
(/Users/[User Name]/Library/Application Support/UGCS/configuration)
Linux
/opt/ugcs
/etc/opt/ugcs/

Database:

Windows
C:\Users\[USER NAME]\AppData\Local\UGCS\db\sqlite
(%LOCALAPPDATA%\UGCS\logs\db\sqlite)
macOS
~/Library/Logs/UGCS
(/Users/[User Name]/Library/Application Support/UGCS)
Linux
/var/opt/ugcs/server/sqlite

Installation directory (by default):

Windows
C:\Program Files (x86)\UgCS
macOS
/Applications/UgCS
Linux
/opt/ugcs

Errors and warnings

Messages Resolution
Only a part of the calculated route from point # to point # will be uploaded to the vehicle. Please control the battery during the flight to return the vehicle home before point of NO-RETURN. Count waypoint exceeds the maximum specified in the vehicle profile.

Select option to Fly to route first waypoint and the to the route start point. With this option drone will proceed to first waypoint, then fly to location where route was interrupted and continue route

Note: When uploading mission to vehicle, actual number of loaded points may be different. In case of huge mission with a lot of waypoints please check log file to know how many waypoints really uploaded to vehicle. This log on Windows usually at C:\Users\USER_NAME\AppData\Local\UgCS\logs\VEHICLE_VSM_FOLDER\
Estimated time of flight by route () exceeds the maximum flight time specified for the vehicle profile (). Please control the battery during the flight to return the vehicle home before point of NO-RETURN. Estimated flight time exceeds the maximum possible flight time specified for the vehicle profile. Change the route or Change start point. Then the part of route will be cut before the first dot (if there is a point), and after a Max point specified vehicle profile.
Display warning message in route calculation result

Segment #:

Warning: found more than one camera by time/distance actions on a segment. Used only first one for processing.'
Please delete duplicate action.
For only DJI vehicle on the mobile app: After xhanging the camera settings, the image is not displayed or a black screen is displayed. Check camera settings.
There is a known issue of Arducopter firmware below 3.5.3 - which can result the autopilot to crash when multiple WPs with "Turn Type"="Spline" and "Wait" action added are located at the same location. In order to avoid this, please use the "Turn Type" = "Straight" or move the WPs apart.