Difference between revisions of "Faq"

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metadescription="answers to most common questions"  
 
metadescription="answers to most common questions"  
 
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== Privacy Policy ==
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''Q: Does UgCS collect any personal data? <br>
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No, UgCS software does not gather any user’s information.''<br>
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''Q: Does UgCS refer to any external resources via the internet?<br>
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UgCS requires an internet connection only to validate the license with the UgCS license server, to download map tiles (if maps are not cached) and to download DEM from public sources:
 +
* activation.ugcs.com
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* http://terrain.ugcs.com/north_of_60_dem <br>
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== Installation under local user account ==
 
== Installation under local user account ==
  
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''Q: How do I export route and mission?''.<br>
 
''Q: How do I export route and mission?''.<br>
  
To perform Mission export:<br>
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'''To perform Mission export''':<br>
 
Navigate to Menu on upper right corner in UgCS<br>
 
Navigate to Menu on upper right corner in UgCS<br>
 
Select option Export mission<br>
 
Select option Export mission<br>
 
Select destination and file name, press save.<br>
 
Select destination and file name, press save.<br>
To perform Route export:<br>
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[[File:Mission export.png|100px|center]]
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<br>
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'''To perform Route export''':<br>
 
Press gear button on specific route icon<br>
 
Press gear button on specific route icon<br>
 
Select Export route<br>
 
Select Export route<br>
 
Select destination and file name, press save.<br>
 
Select destination and file name, press save.<br>
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[[File:Route export.png|100px|center]]
  
 
== Maximum Flight Altitude is Limited ==
 
== Maximum Flight Altitude is Limited ==
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''Q: I have purchased <strong>UgCS</strong> license but my routes are still limited to 120 m in altitude''.<br>
 
''Q: I have purchased <strong>UgCS</strong> license but my routes are still limited to 120 m in altitude''.<br>
  
You can change the maximum altitude in the profile of your aircraft. Run <strong>UgCS</strong>, go to Main Menu - Profile - find your drone in the list - click ‘Edit’ and change "Max. altitude AMSL, m" or "Max. altitude AGL, m" to the desired value. Then click ‘Save’. Also, when creating the route, check that in Route Parameters “Maximum altitude above ground, m” is set to the desired value.
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You can change the maximum altitude in the profile of your aircraft. Run <strong>UgCS</strong>, go to Main Menu - Profile - find your drone in the list - click ‘Edit’ and change "Max. altitude AMSL, m" or "Max. altitude AGL, m" to the desired value. Then click ‘Save’. Also, when creating the route, check that in Route Parameters “Maximum altitude above ground, m” is set to the desired value.<br>
 +
[[File:Altitude changes.png|300px|center]]
  
 
== Maximum Fence Radius is Limited ==
 
== Maximum Fence Radius is Limited ==
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You can change the fence radius settings in the profile of your aircraft. Run <strong>UgCS</strong>, go to Main Menu - Profile - find your drone in the list - click ‘Edit’ and change the " Fence Radius " parameter to the desired value. Then click ‘Save’.</p>
 
You can change the fence radius settings in the profile of your aircraft. Run <strong>UgCS</strong>, go to Main Menu - Profile - find your drone in the list - click ‘Edit’ and change the " Fence Radius " parameter to the desired value. Then click ‘Save’.</p>
 
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<br>
<p></p>
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[[File:Fence radius.png|300px|center]]
  
 
== Cannot find UgCS activation code ==
 
== Cannot find UgCS activation code ==
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''Q: I have purchased <strong>UgCS</strong> license. How do I activate it?<br>''
 
''Q: I have purchased <strong>UgCS</strong> license. How do I activate it?<br>''
  
Upon purchasing <strong>UgCS</strong> license from www.ugcs.com you will receive an e-mail with your activation code.
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Upon purchasing <strong>UgCS</strong> license from [https://shop.ugcs.com/pages/ugcs-license-types-pricing shop.ugcs.com] you will receive an e-mail with your activation code.
 
<p>To activate <strong>UgCS</strong>, launch it, then separate window for activation code appears. Copy and paste your activation code and click Activate. One activation code may simultaneously activate on two computers. When uninstalling <strong>UgCS</strong> the license code will automatically be deactivated. In case you want to manually deactivate the license simply go to the License tab in the main menu and click on Deactivate.</p>
 
<p>To activate <strong>UgCS</strong>, launch it, then separate window for activation code appears. Copy and paste your activation code and click Activate. One activation code may simultaneously activate on two computers. When uninstalling <strong>UgCS</strong> the license code will automatically be deactivated. In case you want to manually deactivate the license simply go to the License tab in the main menu and click on Deactivate.</p>
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 +
<big>Please note, that Inactivation of the license in software doesn't cancel the Subscription!</big><br>
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 +
[[File:Code activation deactivation.png|300px|center]]
 +
  
 
<p>In case your computer has had some technical issues and you are not able to deactivate <strong>UgCS</strong>, contact us via [mailto:support@ugcs.com email] with your license code or the e-mail you used to purchase it.
 
<p>In case your computer has had some technical issues and you are not able to deactivate <strong>UgCS</strong>, contact us via [mailto:support@ugcs.com email] with your license code or the e-mail you used to purchase it.
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''Q: I want to test UgCS software, is there a trial version?<br>''
 
''Q: I want to test UgCS software, is there a trial version?<br>''
  
To get UgCS 14-day FREE TRIAL signup for the [https://www.ugcs.com/pricing Subscription] - unsubscribe anytime, no cancellation fee!
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To get UgCS 14-day FREE TRIAL signup for the UgCS Enterprise [https://www.ugcs.com/pricing Subscription] - unsubscribe anytime, no cancellation fee!
  
 
== Granting User Permissions on Windows 10 ==
 
== Granting User Permissions on Windows 10 ==
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     <li>Turn off ‘Enable UgCS direct connection’. Menu - Advanced - Enable UgCS direct connection check mark.</li>
 
     <li>Turn off ‘Enable UgCS direct connection’. Menu - Advanced - Enable UgCS direct connection check mark.</li>
 
</ul>
 
</ul>
<p>If after these steps the connection is still not possible, please send us the logs from your mobile device and your computer to support@ugcs.com.</p>
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'''Video''':
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*[https://www.youtube.com/watch?v=K3_ogeHbkXk&list=PLRfRuRLHgAaVjQ-_ctLPx9EV3BbfeG9F6&index=4 '''How To - connect UgCS for DJI (Android) with UgCS desktop''']
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*[https://www.youtube.com/watch?v=_l7uE_PdGHU&list=PLRfRuRLHgAaVjQ-_ctLPx9EV3BbfeG9F6&index=5 '''How To - connect UgCS for DJI (iOS) with UgCS desktop''']
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<p>If after those steps the connection is still not possible, please send us the logs from your mobile device and your computer to support@ugcs.com.</p>
  
 
<p>Logs of <strong>UgCS</strong> desktop are located:</p>
 
<p>Logs of <strong>UgCS</strong> desktop are located:</p>
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<ul>
 
<ul>
<li>Device storage &gt; Android &gt; data &gt; com.ugcs.android.vsm.dji &gt; files &gt; log_cat</li>
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<li>Device storage &gt; Android &gt; data &gt; com.ugcs.android.vsm.dji &gt; files</li>
 
</ul>
 
</ul>
 
<p></p>
 
<p></p>
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To plan and fly missions in restricted areas the NFZ has to be unlocked in two levels:
 
To plan and fly missions in restricted areas the NFZ has to be unlocked in two levels:
 
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*<strong>UgCS</strong> has in-built No-Fly Zones. NFZ have to be disabled in <strong>UgCS</strong>.<br>
 
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*DJI autopilots have their own in-built No-Fly Zones. To fly in these zones you will need to remove DJI’s Geospatial Environment Online (GEO) restrictions for your drone.<br>
<strong>UgCS</strong> has in-built No-Fly Zones. NFZ have to be disabled in <strong>UgCS</strong>. It is possible to do so in Pro and Enterprise versions.<br>
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More detailed information on how to do that is available [[How_to_use_NFZ_Unlock_with_UgCS_for_DJI|here]]
DJI autopilots have their own in-built No-Fly Zones. To fly in these zones you will need to remove DJI’s Geospatial Environment Online (GEO) restrictions for your drone. More detailed information on how to do that is available [https://www.dji.com/flysafe here]
 
  
 
== Photogrammetry tool for orthophoto maps ==
 
== Photogrammetry tool for orthophoto maps ==
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Choose the Photogrammetry tool. In windows for '''Forward overlap''' and '''Side overlap''' insert your required parameters in % <br>
 
Choose the Photogrammetry tool. In windows for '''Forward overlap''' and '''Side overlap''' insert your required parameters in % <br>
  
[[File:Overlap.png|550px|center]]
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[[File:Overlap.png|300px|center]]
 
<br>
 
<br>
  
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''Q: Is there an Undo action in UgCS?<br>''
 
''Q: Is there an Undo action in UgCS?<br>''
  
<p>For releases until 2.13(519) there is no Undo function in <strong>UgCS</strong>. The Undo function is registered in the future development list and will be made available in nearest future.</p>
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<p>Starting fron the,<strong>UgCS</strong> version 4.7 there is '''UNDO''' and '''REDO''' buttons.</p>
  
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[[File:Undo redo.png|550px|center]]
 
<p></p>
 
<p></p>
  
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<p><strong>UgCS</strong> does not support import routes from CAD (DXF) or a polygon in KMZ, but it does support route import from KML.  
 
<p><strong>UgCS</strong> does not support import routes from CAD (DXF) or a polygon in KMZ, but it does support route import from KML.  
Detailed import process is described in [https://www.ugcs.com/en/page/how-to-import-kml-from-google-earth-into-ugcs-as-a-route| "How to import KML from Google Earth into UgCS as a route" instruction (PDF)>>>]
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The detailed import process is described in [https://wiki.ugcs.com/How_to_import_KML_from_Google_Earth_into_UgCS_as_a_route "How to import KML from Google Earth into UgCS as a route"]
  
 
<p></p>
 
<p></p>
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<p>There are several preparation steps to fly in offline mode.<br>
 
<p>There are several preparation steps to fly in offline mode.<br>
 
<ul>
 
<ul>
<li>Download maps in UgCS desktop for offline use, instructions available on our  [https://wiki.ugcs.com/Faq#Offline_maps Wiki page]
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<li>Download maps on UgCS desktop for offline use, instructions are available on our  [https://wiki.ugcs.com/Faq#Offline_maps Wiki page]
<li>For connection between Android device and UgCS desktop you can use dedicated WiFi router that does not require internet connection to create WiFi network. Any mobile hotspot device should work, also indoor router would be fine, if you manage power resource for it.<br>
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<li>For connection between an Android device and UgCS desktop you can use a dedicated WiFi router that does not require an internet connection to create a WiFi network. Any mobile hotspot device should work, also indoor router would be fine if you manage power resources for it.<br>
<li>As Android device will not have internet connection too, to have maps visible on Android device, you can select map provider Geoserver in UgCS for DJI setttings, [https://wiki.ugcs.com/Settings_menu Map provider], choose Geoserver map.<br>
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<li>As the Android device will not have an internet connection too, to have maps visible on the Android device, you can select map provider Geoserver in UgCS for DJI settings, [https://wiki.ugcs.com/Settings_menu Map provider], choose Geoserver map.<br>
<li>For repeated routes, when you are absolutely sure about routes you have to flight, know exact takeoff location, you can use only Android device without UgCS desktop connected. Here are the [https://wiki.ugcs.com/How_to_use_UgCS_for_DJI_on_the_field_without_UgCS_Desktop instructions] on how to fly without Ugcs Desktop.</ul><br>  
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</p></ul>
 
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<br>
 
<p></p>
 
<p></p>
  
 
== Network Firewall ==
 
== Network Firewall ==
  
''Q: I'm behind network firewall, how can I start UgCs?''
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''Q: I'm behind network firewall, how can I start UgCS?''
  
 
<p>Pass the below info to network administrators</p><br>
 
<p>Pass the below info to network administrators</p><br>
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- Press Land to make the drone land at its current position<br>
 
- Press Land to make the drone land at its current position<br>
 
- Switch the drone into manual mode and steer it away from danger using the RC</p>
 
- Switch the drone into manual mode and steer it away from danger using the RC</p>
 
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[[File:Pause mission1.png|300px|center]]
 
<p></p>
 
<p></p>
  
 
== UgCS Mapper ==
 
== UgCS Mapper ==
  
''Q: Will you show how to use <strong>UgCS Mapper</strong> and the result it can give?<br>''
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''Q: What is UgCS Mapper and what is the output?<br>''
  
Please check out the [https://www.ugcs.com/files/manuals/v.3.2/ugcs-mapper-users-manual-3.2.pdf User manual].
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[https://mapper.ugcs.com/ UgCS Mapper] is one of the products besides UgCS developed by SPH Engineering. UgCS Mapper is a lightweight drone image and video processing software to create 2D maps and elevation models not requiring internet connection. For more detailed information visit [https://mapper.ugcs.com/ UgCS Mapper].
  
 
== Maps and models ==
 
== Maps and models ==
  
''Q: Is <strong>UgCS</strong> only a route planning software, or it can process maps and create 3D models as well?<br>''
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''Q: Is '''UgCS''' only a route planning software, or it can process maps and create 3D models as well?<br>''
 
 
<p>Starting <strong>UgCS</strong> version 2.11 an addition has been developed. It provides preliminary processing capabilities in the field. With next updates of the <strong>UgCS Mapper</strong>, it is expected to have a "one button" function to produce a map and import it into <strong>UgCS</strong>.</p>
 
  
<p></p>
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UgCS is a ground control software for drone mission planning and flight control.
 +
Please consider using following solutiond developed by SPH Engineering for data processing and map creation:
 +
* UgCS Mapper is a lightweight drone image and video processing software to create 2D maps and elevation models not requiring internet connection. For more detailed information visit [https://mapper.ugcs.com. UgCS Mapper]<br>
 +
* ATLAS is a unique digital platform enabling aerial imagery storage, maps creation, object detection/counting and making territory segmentation. For more detailed information visit [https://atlas.ugcs.com ATLAS]<br>
  
 
== Thermal camera ==
 
== Thermal camera ==
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''Q: Can any drone camera take more than one photo during a 3 second period?<br>''
 
''Q: Can any drone camera take more than one photo during a 3 second period?<br>''
  
<p>After a photo is taken, the camera records the image on the memory card and during this process, the camera cannot take any pictures. Two or more seconds are needed for a Zenmuse-X5S camera in interval mode between photos.</p>
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<p>After a photo is taken, the camera records the image on the memory card and during this process, the camera cannot take any pictures. Two or more seconds are needed for example for a Zenmuse-X5S camera in interval mode between photos.</p>
  
 
<p>For example, to take max high-quality resolution photo the trigger time should be:</p>
 
<p>For example, to take max high-quality resolution photo the trigger time should be:</p>
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<p>To display 3D buildings on the map of UgCS and to take them into consideration when calculating a route, import 3D models of buildings. <br>
 
<p>To display 3D buildings on the map of UgCS and to take them into consideration when calculating a route, import 3D models of buildings. <br>
To import 3D building models, click the Map options (globe icon at the top right-hand corner of the screen), click the Map layers button, select 3D objects tab.<br>
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To import 3D building models, click the Map options (globe icon at the top right-hand corner of the screen), click the Map layers button, select the 3D objects tab.<br>
Add a unique name and upload 3D model via “upload” button. Browse for the uploaded models in KMZ format.<br>
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Add a unique name and upload a 3D model via the “upload” button. Browse for the uploaded models in KMZ format.<br>
It is possible to change the models from enabled to disabled source list. «Focus» button will displays the region of the map of the imported object.<br>
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It is possible to change the models from enabled to the disabled source list. The «Focus» button will display the region of the map of the imported object.<br>
More information available at out '[[Importing_buildings_on_a_map|website]]'
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More information available at '[[Importing_buildings_on_a_map|website]]'
  
 
<p></p>
 
<p></p>
  
== Having only the Android device with UgCS for DJI in the field ==
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== Having only the mobile device or Smart Controller with UgCS for DJI in the field ==
  
 
''Q: Can I use <strong>UgCS</strong> in the field with just my mobile device and no laptop?<br>''
 
''Q: Can I use <strong>UgCS</strong> in the field with just my mobile device and no laptop?<br>''
  
<p>Starting version 2.10 BETA of <strong>UgCS for DJI</strong> the option is enabled to upload routes from <strong>UgCS</strong> desktop to the Android device - therefore a laptop is not mandatory in the field. But it is highly suggested to have a laptop with installed <strong>UgCS</strong> in the field, in case any changes of the route have to be made.</p>
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It is possible to use ONLY the Mobile application <strong>UgCS for DJI</strong> to fly your missions/routes.
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  Note, that in this case you can't change the mission/route and the telemetry will not be recorded.
 +
*[[How_to_use_offline_route_function|How to use offline route function for Android]]
 +
*[[How_to_use_offline_route_function_for_iOS|How to use offline route function for iOS]]
  
 
<p></p>
 
<p></p>
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== UgCS for DJI for Apple iOS ==
 
== UgCS for DJI for Apple iOS ==
  
''Q: Will <strong>UgCS for DJI</strong> available for Apple iOS devices?<br>''
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''Q: Is <strong>UgCS for DJI</strong> available for Apple iOS devices?<br>''
  
<p>It is planned to have an app for iOS, but a certain release date is not set.</p>
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<p>Please be informed, that future development of the iOS version of UgCS for DJI is suspended. We recommend using the Android version of UgCS for DJI to ensure its full functionality of UgCS.
 +
UgCS for DJI for iOS is compatible with UgCS v.4.3. For more details, reach out to support@ugcs.com.</p>
  
 
<p></p>
 
<p></p>
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</ul>
 
</ul>
 
<p>Other Android devices should work as well but are not tested. <strong>UgCS for DJI</strong> requires Android 7+ compatible device. <span style="color:#B22222;">Devices based on the x86 architecture are not supported</span>.</p>
 
<p>Other Android devices should work as well but are not tested. <strong>UgCS for DJI</strong> requires Android 7+ compatible device. <span style="color:#B22222;">Devices based on the x86 architecture are not supported</span>.</p>
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<p></p>
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== SD card busy ==
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''Q: What does the message "SD card busy" mean?<br>''
 +
 +
<p>The “SD card busy“ is the message from the DJI SDK. During the photo actions, the camera is working with an SD card. Also, the camera has it's own buffer.</p>
 +
There are two options to solve this issue:<br>
 +
1. Use a higher-speed SD card.<br>
 +
2. Set more time between photos. If you are using RAW photo format it should be more than 10s.</p>
  
 
<p></p>
 
<p></p>
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<p><em>Q: Does the perpetual licenses have upgrades and support included?</em></p>
 
<p><em>Q: Does the perpetual licenses have upgrades and support included?</em></p>
  
<p><strong>UgCS</strong> perpetual licenses have upgrades and support included for the first year. Starting from the second year from the activation date, the customer may buy Annual Support for 20% of perpetual license price.</p>
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<p><strong>UgCS</strong> perpetual licenses have upgrades and support included for the first year. Starting from the second year from the activation date, the customer may buy Annual Support for approx.20% of perpetual license price.</p>
  
 
<p>Paid Annual Support is not mandatory - <strong>UgCS</strong> will remain operational and data will be accessible after support expiration.</p>
 
<p>Paid Annual Support is not mandatory - <strong>UgCS</strong> will remain operational and data will be accessible after support expiration.</p>

Latest revision as of 13:25, 29 April 2022